Apple
|Human Factors Designer
Sunnyvale, CA, US
Summary
Led user-centered research and design for GenAI-powered internationalization tools, significantly reducing vendor queries and improving usability.
Highlights
Led user-centered research for GenAI-powered internationalization tools, designing agent-assist workflows that reduced unresolved vendor queries by 63% and significantly improved usability outcomes.
Initiated and piloted an LLM-powered AI Chatbot, designing prompts and analyzing data to streamline notification generation, enhancing efficiency and reducing Turnaround Time (TAT).
Communicated complex research findings through structured reports, annotated flows, and visual artifacts to inform product and design decisions, including wireframes and interactive prototypes.